Moylan Pushes to Restore De Minimis Exemption, Address Guam-Bound Mail Delays

(Hagåtña, Guam) — Congressman Moylan met with U.S. Postal Service officials to address new customs and tariff requirements following changes to the de minimis exemption, as well as ongoing delays involving Guam-bound mail. 

Moylan raised concerns with USPS Government Liaison Director Jennifer Selde over the additional costs and steps residents now face when sending goods from Guam to the mainland. Under the new federal requirements, packages containing goods must go through an additional customs process before they can be mailed. The requirements do not apply to ordinary letters or documents. 

For affected packages, residents are now required to complete the customs process through Zonos, an online platform where they provide information about the items being mailed and pay any applicable duties. Zonos then provides the QR code needed to mail the package through USPS. 

The new process has has become burdensome for Guam residents mailing goods to the mainland, prompting concerns over how the changes are affecting an island community that relies heavily on the Postal Service. 

“These changes are creating additional costs and complications for people simply trying to mail goods from Guam to the mainland,” Moylan said. “We are raising those concerns at the federal level while also working to make the requirements easier for our residents to navigate.” 

Moylan has taken these issues directly to U.S. Trade Representative Jamieson Greer. The Congressman asked Greer to reinstate the de minimis exemption for Guam and urged USTR to consider Guam’s unique status as a U.S. territory under the new tariff rules. Restoring the exemption would remove the new tariffs on qualifying goods mailed from Guam to the mainland. 

In his meeting with USPS, Moylan asked for clearer guidance and greater support for residents navigating Zonos. He specifically requested that the Postal Service explore providing a Zonos kiosk or similar service at Guam post offices, giving residents without smartphones or reliable internet access an alternative way to complete the required steps. 

The Congressman also raised reports of Guam-bound packages experiencing extended delays, including mail being held at USPS processing facilities in Oakland, California. He emphasized that unreliable mail service can have serious consequences for residents who depend on USPS for medications, passports, important documents, and other essential items. 

“For Guam, reliable mail service is not simply a matter of convenience,” Moylan said. “A delayed passport can mean missing travel for a critical medical appointment. A delayed package can mean a veteran waiting for medication. To all the constituents who have reached out to my office regarding these postal issues, I hear you. Guam deserves dependable mail service and I’ll continue engaging USPS officials on these issues to improve support for our residents.”